Recover my licence
New phone, new computer, fresh install — and the licence key is gone. That is recoverable. Here is exactly how it works.
The steps
1. Email us at info@aimlds.org from the email address you paid with, and include three details:
- the email address on your purchase,
- the date of payment,
- your date of birth, given when you bought the licence.
2. We check the three details against our licence records. They identify your licence — nothing more. Your date of birth is never part of the licence key itself and is never stored in the app.
3. If the details match, we re-send your licence key to the email address on file — never to a different address. Control of that inbox is what proves the request is really yours.
4. Paste the key into MyKey on the new device. Done — the licence lives in your vault again.
Honest note: recovery is done by a person, not an instant lookup box, so allow a little time. Any page or email that asks you to type your date of birth into a web form to "look up" a MyKey licence is not ours — we do not run one.
While you're at it
When your key arrives, keep a copy somewhere safe that is not only on one device — a note in your MyKey vault itself works well.
Other questions: Support & FAQ, or info@aimlds.org.